Order support and returns at Chambers Nameplates

What should a firm do when a nameplate or plaque is wrong?

An engraved name and title cannot be reassigned to another attorney, so these pieces are made once for one person. If a plate turns up marked, or its wording differs from the proof the firm signed off, tell Chambers Nameplates and include the order reference. The approved policy shown below is a 100% satisfaction refund for an order the firm is unhappy with. Mention any date that matters, such as a start date or a dinner, and say if the piece is a surprise so our messages go only to you.

What should a firm send with a problem report?

The order reference and the office the piece was sent to.
The attorney or room the piece is for, and the line that is incorrect.
The wording as engraved and the wording on the approved proof, side by side.
Photographs of the surface and, where the carton was crushed, of the packaging.
The date the piece is needed for, if an announcement or dinner is coming.

Order terms for lawyer desk nameplates

Before accepting: Your lawyer desk nameplates are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Chambers Nameplates promptly with the order reference, the affected lawyer desk nameplates, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Firm” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Chambers Nameplates explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Chambers Nameplates piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Attorney Desk Nameplate in Walnut & Satin Brass: Name, Title and Firm lines
Attorney Desk Nameplate: Name, Title and Firm lines
Partner Recognition Plaque: Partner, Occasion, Firm and Date lines
Law Firm Office Plaque: Firm, Suite and Location lines
Years of Practice Plaque: Recipient, Milestone, Firm and Service years lines
Crystal-Style Legal Excellence Award: Recipient, Award, Presented by and Year lines
Conference Room Name Plaque: Room, Number and Firm lines
Full-Color Firm Recognition Award: Recipient, Occasion, Message and Year lines
Of Counsel & Retirement Plaque: Recipient, Occasion, Service years, Message and From lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Chambers Nameplates about your order.

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Chambers Nameplates